Shipping policy

We ship WaveWear products worldwide from South Korea. Shipping costs are calculated at checkout based on your destination and selected service.

Countries we ship to

Updated: October 7, 2026

A–L: Australia, Belgium, Brazil, Cambodia, Canada, China, Denmark, Ecuador, Finland, France, Germany, Hong Kong, Hungary, Indonesia, Iraq, Israel, Italy, Japan, Laos

M–V: Macao, Malaysia, Mongolia, Netherlands, New Zealand, Norway, Philippines, Portugal, Singapore, Slovenia, Spain, Switzerland, Taiwan, Thailand, United Kingdom, United States, Vietnam

Don't see your country? Contact us via the chat icon and we'll check availability.

Shipping options

We offer two shipping tiers. Available options and the exact rate for your destination are shown at checkout.

Local postal service providers may have limited delivery opportunities in some areas, which can affect your shipping time. All delivery times are in standard working days and may vary by destination country and global shipping conditions.

Delivery times by region

Standard (K-packet · YunExpress) — K-packet is the international service of Korea Post, South Korea's national postal service. YunExpress is a tracked international carrier; once your package reaches your country, tracking updates may also appear on your local postal service's website.

Region	Countries	Est. delivery
East & SE Asia	Japan, China, Taiwan, Philippines, Thailand, Hong Kong, Vietnam	7–10 business days
Southeast Asia	Malaysia, Indonesia, Singapore	7–10 business days
United States	United States	7–12 business days
Europe	United Kingdom, France, Germany, Spain	14–21 business days
Oceania	Australia, New Zealand	14–21 business days
Americas	Canada, Brazil, Ecuador	14–21 business days

Express (EMS · UPS) — EMS is Korea Post's expedited service with priority handling. UPS Express is used for select destinations in the Middle East.

Region	Countries	Carrier	Est. delivery
Asia (select)	Cambodia, Laos, Macao, Mongolia	EMS	4–5 business days
Europe	Belgium, Denmark, Finland, Hungary, Italy, Netherlands, Norway, Portugal, Slovenia, Switzerland	EMS	4–5 business days
Middle East	Israel, Iraq	UPS	4–5 business days

Estimated delivery times may vary by destination country and global shipping conditions.

Order processing time

Please allow 1–3 business days for your order to be prepared and dispatched from our warehouse. During public holidays, peak periods, or seasonal promotions, processing may take up to 5 business days. All delivery estimates begin from the dispatch date, not the order date.

Tracking your order

As soon as your order leaves our warehouse, you will receive a confirmation email with a tracking link. Use the links below to track your shipment with the tracking number from your confirmation email.

• K-packet & EMS (Korea Post): trace.epost.go.kr
• YunExpress: yuntrack.com
• UPS: ups.com/track

Order confirmation

Every completed order automatically generates a confirmation email. The most common reason for not receiving one is an incorrectly entered email address, or the confirmation being sorted into your spam or junk folder. If you haven't received a confirmation, please contact us at contact-global@wavecompany.net and we'll help you right away.

Changing your delivery address

Once dispatched, address changes are difficult and not always possible. If you need to update your address after shipment, please contact us at contact-global@wavecompany.net as soon as possible and we will do our best to assist.

Customs & import duties

For shipments outside South Korea, the customer is responsible for any customs duties, import taxes, or VAT upon entry into the destination country. These fees are not included in your order total and vary by country.

Package retrieval

Please collect your package promptly after delivery. Packages held beyond the local carrier's retention period may be returned to sender, and re-shipping fees may apply.

Questions

Reach our team at contact-global@wavecompany.net or through the chat icon on any WaveWear page. We typically respond within 24 hours during business days.