Shipping policy
We ship WaveWear products worldwide. Shipping costs are calculated at checkout based on your destination and selected service.
What happens after you order
You don't need to check tracking yourself — we email you at each step.
Right after checkout.
Your tracking link is in this email. Orders placed Friday–Sunday ship on Monday.
International packages show no tracking updates for 2–7 days while in transit. This is normal, and your order is on its way.
Once your package is with your local carrier, we email you when it's out for delivery and again when it's delivered.
If you haven't heard from us 12 business days after shipping, reply to any of our emails and we'll sort it out.
Our US delivery record
Our last 100 packages to the US — business days from the day you order to the day USPS delivers.
Most orders arrive in about 7 business days. Of the other 2, one waited at the post office for pickup and one is being traced with the carrier. Packages ordered Apr 19 – Oct 6, 2026 · weekdays only, US holidays excluded · updated monthly.
Countries we ship to
Updated: October 7, 2026
A–L: Australia, Belgium, Brazil, Cambodia, Canada, China, Denmark, Ecuador, Finland, France, Germany, Hong Kong, Hungary, Indonesia, Iraq, Israel, Italy, Japan, Laos
M–V: Macao, Malaysia, Mongolia, Netherlands, New Zealand, Norway, Philippines, Portugal, Singapore, Slovenia, Spain, Switzerland, Taiwan, Thailand, United Kingdom, United States, Vietnam
Don't see your country? Contact us via the chat icon and we'll check availability.
Shipping options
We offer two shipping tiers. Available options and the exact rate for your destination are shown at checkout.
Standard — K-packet · YunExpress
7–21 business days depending on destination · from $7, based on package weight and destination
United States: 7–12 business days · $9.99 under $69 · FREE on orders $69+
Tracked door to door. Tracking may show no new updates for 2–7 days mid-route, then resumes once your local carrier scans the package.
Express — EMS · UPS
4–5 business days · from $18, based on package weight and destination
Expedited service with priority handling. Available for select destinations.
Local postal service providers may have limited delivery opportunities in some areas, which can affect your shipping time. All delivery times are in standard working days and may vary by destination country and global shipping conditions.
★ Free shipping on US orders $69+
★ Free shipping on Ecuador orders over $50
Free shipping applies to Standard shipping only and does not apply to ElecSil™ materials.
Delivery times by region
Standard (K-packet · YunExpress) — K-packet is the international service of Korea Post, South Korea's national postal service. YunExpress is a tracked international carrier. In the United States, the final leg is delivered by USPS; once your package reaches your country, tracking updates may also appear on your local postal service's website.
| Region | Countries | Est. delivery |
|---|---|---|
| East & SE Asia | Japan, China, Taiwan, Philippines, Thailand, Hong Kong, Vietnam | 7–10 business days |
| Southeast Asia | Malaysia, Indonesia, Singapore | 7–10 business days |
| United States | United States | 7–12 business days |
| Europe | United Kingdom, France, Germany, Spain | 14–21 business days |
| Oceania | Australia, New Zealand | 14–21 business days |
| Americas | Canada, Brazil, Ecuador | 14–21 business days |
Express (EMS · UPS) — EMS is Korea Post's expedited service with priority handling. UPS Express is used for select destinations in the Middle East.
| Region | Countries | Carrier | Est. delivery |
|---|---|---|---|
| Asia (select) | Cambodia, Laos, Macao, Mongolia | EMS | 4–5 business days |
| Europe | Belgium, Denmark, Finland, Hungary, Italy, Netherlands, Norway, Portugal, Slovenia, Switzerland | EMS | 4–5 business days |
| Middle East | Israel, Iraq | UPS | 4–5 business days |
Estimated delivery times may vary by destination country and global shipping conditions.
Order processing time
Orders ship the next business day. Orders placed Friday–Sunday ship on Monday (Korea Standard Time). During public holidays or seasonal promotions, processing may take up to 3 business days. All delivery estimates begin from the ship date, not the order date.
Tracking your order
Your shipping confirmation email includes a tracking link that follows your package from dispatch to delivery. Your tracking number starts with two letters and ends with KR. You can also paste it into any of these:
- Universal tracking (all carriers): parcelsapp.com
- United States (after arrival): usps.com
- YunExpress: yuntrack.com
- UPS: ups.com/track
Order confirmation
Every completed order automatically generates a confirmation email. The most common reason for not receiving one is an incorrectly entered email address, or the confirmation being sorted into your spam or junk folder. If you haven't received a confirmation, please contact us at contact-global@wavecompany.net and we'll help you right away.
Changing your delivery address
Once dispatched, address changes are difficult and not always possible. If you need to update your address after shipment, please contact us at contact-global@wavecompany.net as soon as possible and we will do our best to assist.
Customs & import duties
For international shipments, the customer is responsible for any customs duties, import taxes, or VAT upon entry into the destination country. These fees are not included in your order total and vary by country.
Package retrieval
Please collect your package promptly after delivery. Packages held beyond the local carrier's retention period may be returned to sender, and re-shipping fees may apply.
Questions
Reach our team at contact-global@wavecompany.net or through the chat icon on any WaveWear page. We typically respond within 24 hours during business days.