Due to COVID-19, the delivery time may be delayed a lot
(Usually 10 to 20+ more days added days)
CUSTOMER CENTER - Worldwide Shipment
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Shipping & Return
Please note that local postal service providers may have limited opportunities for delivery, affecting your shipping time.
Below, you’ll find a list of the shipping methods that Wave Wear provides.
Please note that beyond the shipping time listed here, another 1-2 days might be added
In your delivery time to allow for our storage facility to prepare your order.
All delivery times are listed in standard working days.
Inside of South Korea, all packages are sent with CJ Logistics (1-3 business days).
Outside of South Korea, we offer the following options. Delivery times may vary outside of Korea.
- - K-packet (7-20 business days -> After COVID-19: 7-30+[Air] , 90-120+[Ship]) Trackable. {Only a few countries}
- - EMS(3-5 business days -> After COVID-19: 7-30+) Trackable. {Only a few countries}
- - Fedex Economy (4-6 business days -> After COVID-19: Not working)
- - Fedex Priority (2-4 business days -> After COVID-19: 7-30+) Trackable.
As soon as your order leaves our storage facility, you will receive a confirmation email, containing a tracking link (if applicable).
Each completed and approved order will automatically generate an order confirmation.
The most common reason for not receiving an order confirmation is accidentally entering an incorrect email address,
or the confirmation automatically being sorted into the Spam folder. Please contact us ( ) if you haven't received an order confirmation, we will help you right away.
Important note: Remember to retrieve your package in time.
When delivering outside of South Korea, the customer is responsible for any costs added to the order upon entry in the country, such as customs and VAT.
Each completed and approved order will automatically generate an order confirmation.
The most common reason for not receiving an order confirmation is accidentally entering an incorrect email address,
or the confirmation automatically being sorted into the Spam folder. Please contact us ( ) if you haven't received an order confirmation, we will help you right away.
Important note: Remember to retrieve your package in time.
When delivering outside of South Korea, the customer is responsible for any costs added to the order upon entry in the country, such as customs and VAT.
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ㅤ Introducing Korea Post's K-Packet
Korean Postal Service introduced the 'Small Packet' as an intermediate shipping method between EMS and international registered mail.
WE PROVIDE THIS SERVICE AT THE MOST REASONABLE PRICE.
'Small Packet' includes a tracking number, with a delivery window that is faster than international registered mail but not as fast as EMS.
The shipping fee varies according to the package’s weight. Please refer to the shipping fee table below.
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Return & ExchangeYou have the right to return your purchase until 14 days after receiving your order, provided you have not used the product and that it is returned in an undamaged condition.
Exchanges are offered at no charge, but returns incur a cost of $20, which will be deducted from your refund. If you need to exchange or return an item, please send us a message through the chat on the website or email us here: info@wavecompany.net
Exchanges are offered at no charge, but returns incur a cost of $20, which will be deducted from your refund. If you need to exchange or return an item, please send us a message through the chat on the website or email us here: info@wavecompany.net
Our team will reach out to you to handle it as soon as possible during our business hours.
If you're shopping from outside Korea, you will need to cover the shipping costs for returns or exchanges, except in cases of incorrect deliveries or any damages incurred during delivery.
When handling returns, we apply the Korean Consumer Sales Act of Korea.
If you're shopping from outside Korea, you will need to cover the shipping costs for returns or exchanges, except in cases of incorrect deliveries or any damages incurred during delivery.
When handling returns, we apply the Korean Consumer Sales Act of Korea.
Please include a note in the package with your order number, name, and the reason for the return, and send it to:
#713 DMC High-Tech Industry Center
330, Seongam-ro, Mapo-gu
Seoul, South Korea (zip 03920)
When we receive your return and it is approved, the money will be returned to your account as soon as possible.
330, Seongam-ro, Mapo-gu
Seoul, South Korea (zip 03920)
When we receive your return and it is approved, the money will be returned to your account as soon as possible.
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Last updated: June 20, 2024