Refund policy

1. Return & Exchange Eligibility

You can request an exchange, store credit, or a refund within 30 days of delivery. To qualify, the item must:

• Have been tried on for size only, without workout use or direct contact between the silicone taping and your skin.
• Be unwashed and have its original tags attached.
• Be free of heavy stains, odors, damage, and alterations.

Trying on for size

Remove the plastic packaging and turn the item inside out before trying it on. The silicone taping should face outward and stay off your skin. The packaging can affect how the compression fabric stretches and make it harder to judge the fit.

Light dust or minor marks from a brief fit check are acceptable.

Wear instructions

After confirming the fit, wear the item with the silicone taping against your skin.

• Moisturize your skin before putting on the item.
• Limit your first wear to one hour, when the silicone grip is strongest.
• Increase wear time gradually, up to five hours at a time.
• Stop wearing the item if irritation persists.
• Avoid wearing the item over wounds or inflamed skin.
• Speak with your doctor before use if you have health concerns.

For more information, see the WaveWear Beginner's Guide.

2. Exchange, Store Credit & Refund Options

Exchange

Exchange your item for the same product in a different size or color. We ship the replacement at no cost to you. If we ask you to send the original item back, the return shipping terms below apply.

Store credit

Receive your full purchase amount as WaveWear store credit. Your credit is valid for 24 months and can be used on any WaveWear product.

Refund to your original payment method

For eligible returns, we refund the amount you paid for the item, including any applicable tax paid on it, to your original payment method. We don't charge a refund processing fee.

If you'd like a different product, choose store credit or a refund to your original payment method, then place a new order.

3. Shipping Costs

Original shipping charges

For refunds based on fit, personal preference, or a change of mind, any original shipping charge paid at checkout is non-refundable. If we confirm that your item arrived damaged, defective, or incorrect and you choose a refund, we'll also refund any original shipping charge attributable to the affected item. We'll refund shipping charges whenever required by applicable law.

Return shipping costs

If we require a return for a refund, store credit, or an exchange based on fit, personal preference, or a change of mind, you pay the cost of sending the item back, unless applicable law requires us to cover it. If we require a return because your item arrived damaged, defective, or incorrect, we'll cover the return shipping cost. If we confirm that you can keep the item, there's no need to ship it back.

4. Exclusions & Special Cases

Items that don't qualify

• Items requested for return or exchange more than 30 days after delivery.
• Items worn for workouts or for extended periods.
• Items returned because of a skin reaction after the wear instructions were not followed.
• Final-sale items and items identified as non-returnable at purchase.
• Items visibly damaged through misuse or alteration.
• Opened hygiene-sensitive items, including underwear.
• Promotional gifts when you keep the qualifying purchase.

ElecSil™ products

ElecSil™ conductive e-textile products are final sale. We make exceptions for manufacturing defects or shipping errors confirmed by our team. If you experience either issue, email contact-global@wavecompany.net within 7 days of delivery and include photos and your order details.

Promotional orders

If your order included a promotional gift, return it with the qualifying items to receive the full eligible refund. If you keep the gift, we'll deduct its retail value from your refund.

Product colors

Product colors can vary slightly depending on your screen settings and the lighting used in our photos. If color variation is the only issue, you can request store credit or a refund within 30 days of delivery, subject to the eligibility requirements above. Free exchanges don't apply to color variation alone.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, you can choose a refund, a replacement, or store credit at no cost to you.

Email contact-global@wavecompany.net within 14 days of delivery and include photos. For ElecSil™ products, follow the instructions in the ElecSil™ section above.

6. How to Request a Return or Exchange

Use our return or exchange email template and include your order number, the item, your preferred option, and the reason for your request.

We aim to respond within 1–2 business days. Please wait for our instructions before sending anything back. We'll confirm whether you need to return the item and provide shipping instructions if needed.

7. Processing Times

Once we approve your request, we'll process your exchange, store credit, or refund within 5 business days. Refunds typically take another 5–10 business days to appear on your statement, depending on your bank. Store credit is available in your WaveWear account as soon as we process it.

8. Contact Us

Email contact-global@wavecompany.net or use the chat icon on any WaveWear page. We typically reply within 24 hours on business days.