WARRANTY

 

At WaveWear, we stand behind the quality and performance of our products. To ensure you can shop with complete confidence, we offer a 12-month warranty on all our gear. Our goal is to get you back into your training as quickly as possible.

 
 

Warranty Policy Overview

  • Duration: 12 months from the date of purchase.
  • Eligibility: This warranty applies only to products purchased directly from wavewear.cc or an authorized WaveWear retailer.
  • Proof of Purchase: A copy of your original receipt or online order confirmation is required to initiate a claim.
  • Unauthorized Sellers: To the extent permitted by law, WaveWear’s warranty does not cover products purchased from unauthorized sellers or unauthorized third-party websites.
  • Care Instructions: The warranty is void if the care instructions on the garment label have not been followed.
 

What is Covered?

Our warranty covers major defects that impact the performance and functionality of the garment. This includes:

  • Faulty seams or stitching.
  • Fabric failure or material defects under normal use.
 

What is NOT Covered?

The warranty does not cover damage resulting from external factors or improper handling, including:

  • Fading of colors or prints over time.
  • Damage caused by failure to follow the Care Instructions.
  • Tears, rips, or snags in the fabric.
  • Normal wear and tear.
  • Damage caused by contact with abrasive surfaces (e.g., Velcro, rough gym equipment).
 
 

How to Make a Claim

If you believe your product has a manufacturing defect, please follow these steps:

  1. Contact Us: Email our global support team at contact-global@wavecompany.net.
  2. Provide Details: Include your order number (or proof of purchase) and clear photos of the defect.
  3. Return Authorization: Please wait for a Return Authorization from our team before shipping anything back — unauthorized returns cannot be accepted. Returned products must be clean when sent for warranty assessment.
  4. Assessment: WaveWear reserves the right to inspect the photos or the physical product to determine the cause and extent of the damage.
    *Note: We do not repair or replace products with obvious physical damage (tears) or evidence of improper care.
  5. Resolution: If a physical inspection is required for a valid claim, WaveWear will provide a prepaid return label and cover all associated shipping and handling costs.

If a major defect is confirmed, we will provide a replacement or repair at no cost to you, including shipping.