Advanced Materials Use Policy (ElecSil & Smart Textile Materials)
1. Scope of this policy
This Advanced Materials Use Policy applies to ElecSil and other smart textile materials (the “Products”) supplied by Wave Company through the WaveWear website (“WaveWear”, “we”, “our”). It forms part of our Terms of Service and applies to all orders containing these Products.
2. Intended use
ElecSil and other smart textile materials sold by WaveWear are supplied strictly for legitimate research, prototyping, product development, and industrial or institutional use. They are not intended for human or animal ingestion, implantation, or any unapproved medical, diagnostic, or life‑support applications.
3. Eligible customers and verification
We primarily supply these Products to verified companies, research institutions, universities, laboratories, and professional creators. We may request additional information before fulfilling an order, including but not limited to: organisation name, organisation website, tax or business registration details, intended use, and a company email address for verification.
We may require the customer to reply from a verifiable company email address (e.g. name@company.com) or provide other reasonable documentation (such as a business card or institutional proof) to complete this verification process.
4. Right to refuse, hold, cancel and refund orders
Wave Company reserves the right, at its sole discretion, to refuse, hold, or cancel any order that appears inconsistent with safe and lawful use of our Products, including but not limited to:
Orders placed by unverified individuals or entities.
Orders for which the customer does not provide sufficient information for verification within the requested timeframe.
Orders where the intended use is unclear, unsafe, or appears to conflict with this Policy or applicable laws and regulations.
In such cases, we may cancel the order and issue a refund of any payments received for the affected Products.
5. Customer responsibilities
The buyer is responsible for ensuring that their use of smart textile materials complies with all applicable laws, regulations, safety standards, and certification requirements in their country or region.
The buyer must implement appropriate protective measures, insulation, testing, and risk assessments when integrating smart textile materials into electrical systems, wearables, or medical devices, and must not rely solely on WaveWear’s marketing materials as a substitute for professional engineering, medical, or safety advice.
6. Timeframe for providing verification
Where additional information is requested for verification, the customer must provide the requested information within 3 days from the date of our request (or any other deadline explicitly stated in our communication). If the customer fails to provide sufficient information within this timeframe, or if we are unable to satisfactorily verify the information provided, we may cancel and refund the order in accordance with this Policy.
7. Changes to this policy
Wave Company may update or modify this Advanced Materials Use Policy from time to time. The version published on the WaveWear website at the time of order placement will apply to that order.
