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    Quick Links

    Returns and exchanges are handled by email within 30 days of delivery. Tap “Start a Return or Exchange” to email us with your order number, or read our Return & Refund Policy.

    Get Support

    Still need help? Contact us.

    The fastest way to reach us. Ask about orders, sizing or shipping, any time. Our team in Seoul follows up during business hours.

    Prefer email?

    contact-global@wavecompany.net

    For returns, exchanges and anything that needs photos, email is best. We’ll get back to you within 1–3 business days. Please include your order number.

    Messenger

    Customer service hours

    Seoul (KST)
    Mon–Fri, 9:00 AM – 6:00 PM
    US Pacific
    Sun–Thu, 5:00 PM – 2:00 AM (next day) PDT
    US Eastern
    Sun–Thu, 8:00 PM – 5:00 AM (next day) EDT
    Central Europe
    Mon–Fri, 2:00 AM – 11:00 AM CEST

    Messages received outside these hours are answered on the next business day. Our team is based in Seoul, South Korea.

    Shipping & Customs

    • Orders are prepared and dispatched within 1–3 business days.
    • Standard (K-packet · YunExpress): 7–21 business days depending on destination. United States: 7–12 business days.
    • Express (EMS · UPS): 4–5 business days, for select destinations.

    Rates for your country are shown at checkout. See our Shipping Policy for countries, free-shipping thresholds and tracking links.

    Note: Customers are responsible for any additional costs that may apply upon entry into their country, such as customs duties, import taxes, or VAT. Please retrieve your package in time to avoid return or storage fees.

    Business & Partners

    For wholesale, collaborations or custom B2B projects, email contact-global@wavecompany.net.